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Once upon a time, standards were considered a necessary nightmare, you would only adopt them after looking very closely at all the options, possibly including suicide! Now, standards creators seem to have landed in the “REAL WORLD” understanding that we all have to spend our time working for our companies rather than countless hours of work for the upkeep of our standards.
Finally, we can make our standards work for us rather than the other way around, we can use them to improve our product, way of working, customer experience, our health & safety, our environment – the list goes on.
Do we all need to have standards in place? Most of us do, not necessarily for the same standards, it depends on what we do and how we do it, and what we are likely to meet on the way to our goals. We also need to consider what benefits our customers will gain, without them we wouldn’t exist.
How do our customers find out what standards we hold? Certification, our attitude, our processes, understanding what is important to them, being a trustworthy supplier to them.
But we also need to flaunt our achievement, display our logos for certification boldly and proudly, have our certification on display, and by doing a good job, getting it right first time every time.
In the beginning, our standards will cost us money, some changes to working practices may be needed, but we’re not looking to reinvent the wheel, more like understanding the processes our company needs to adopt to make sure everything is right, by understanding the needs of our customers, and then things start to fall in place, it becomes pay-back time, our standards start to pay us back by saving us money, after all, getting things right the first time is a lot cheaper than getting it right the second time, and our customers are happier too. It’s a win – win situation.
If you have certifications in place, Flaunt them, there are customers waiting who specifically look for them when choosing suppliers, make sure your credentials are seen.
12 August 2015