ISO 9001

Quality Management

ISO 9001 is by far the most popular of the ISO standards and the most frequently requested by customers, it is also a strong basis for the needs of other standards under the new format of ISO standards updates. ISO 9001 focuses on quality through the development of an effective Quality Management System (hereto referred to as QM) that is very much focused on good internal and customer communication, and that has good recordable processes that can deliver a high-quality product or service. This applies to any size of business in any industry and to all areas of the business from the development of a product (or service) to final delivery. Listed below are some of the benefits of this standard:

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ISO 9001 Requirements

The ISO 9001 consists of eight sections (clauses) but where only five are mandatory – with the exception of the Product Realisation section, which does allow some leeway for a company to exclude sections that are not applicable. The five key elements are as follows:-

The Certification Process for ISO 9001 will include

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