Keeping your customers is so important. If they are unhappy with your service they may not tell you, they’ll just go elsewhere.
So actively encourage them to give you valid feedback, both good and bad. The bad can be corrected and the good can, with the permission of your clients, be used in your advertising. Remember that, on average, it costs ten times as much to get a new customer as it does to maintain the one that you already have.
9 June 2016
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