There are many benefits to implementing ISO 10002, these include; better customer retention, a solid brand reputation, operational efficiency, better communications, relations and the on-going improvements within a company.
ISO 10002 provides a basis for review and analysis of the complaints-handling process; it is all about identifying where improvements can be made.
Lets face it; customer dissatisfaction can seriously damage a reputation, people talk and often tell others when they are dissatisfied. With an ISO 10002 certification in place you can help support your business and strengthen your brand – Understanding the complaint is key, only then can you deal with it efficiently and keep customers truly happy.
If you are seeking ISO 10002 for your company then please do contact us today, ISO Certification Services would be delighted to help.
16 October 2014
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